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CASE STUDIES

Our case studies highlight the real-world impact of our work,

how we transform challenges ishowcasingnto seamless event experiences through precision, creativity, and flawless execution.

Tourise

Over seven months, Entertainment Gears successfully delivered a fully integrated service operation for the TOURISE Summit. Our scope covered end-to-end RSVP and invitation management, in full partnership with the Ministry of Tourism throughout the 2025 TOURISE cycle. including guest verification, data accuracy checks, and coordinated follow ups with key stakeholders.


We operated a dedicated call center, managing calls, emails, and WhatsApp inquiries with consistent SLA performance and multilingual support. Our team also managed the complete Speakers Journey, ensuring smooth coordination from pre-event communication to on-site hosting.

In addition, we handled registration and guest accreditation, managed sensitive guest information, and ensured that all attendees received timely, accurate communication leading up to the summit. This comprehensive operational framework reflects our commitment to efficiency, professionalism, and exceptional guest experience delivered.

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TOURISE, SAUDI ARABIA, Ministry of Tourism 2025

DZRT, SAUDI ARABIA, 2023, 2025

Audience: Public ,smokers, lifestyle & retail consumers

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SCOPE OF WORK

  • Promoters & Marketing: Trained teams delivered brand messages and boosted visibility across regions.

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  • Staffing & Operations: Provided security and cleaning staff to ensure safety and cleanliness at all touch-points.

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  • Logistics: Handled full transport and distribution of staff, products, and materials.

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  • Sales Point Coverage: Managed activations in five major cities for optimal public access.

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  • Governance Controls: Enforced fair-sale policies to limit black-market leakage.

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  • Seasonal Activations: Led campaigns during Riyadh Season and national events.

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  • Vision 2030 Support: Promoted lower-risk alternatives to traditional tobacco, aligned with national health objectives

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As part of our full-cycle merchandise management, Entertainment Gears led the logistics, retail setup, and operations for WWE products in Riyadh Saudi Arabia.

SCOPE OF WORK

  • Inbound Logistics: Received, labeled, and organized inventory with barcode systems.

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  • Retail Execution: Managed stock transfer, implemented in-store displays aligned with WWE branding.

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  • Sales Operations: Recruited and supervised a skilled sales and cashier team.

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ONGOING MANAGEMENT

Conducted weekly inventory audits and submitted performance reports, proposing continuous merchandising improvements.

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This project reflects our ability to deliver premium retail experiences with operational accuracy and brand consistency.

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SAUDI ARABIA, WWE, 2025

Locations: Banban, Riyadh, Saudi Arabia

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SCOPE OF WORK

  • VIP Area Operations

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  • Ticket Scanning & Entry Management

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  • Ticket Scanner Device Operations

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  • Visitor Flow Coordination

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  • VAPP  Distribution and Credential Control

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  • Resolution Center Operations

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  • Upgrade Center Support

MANPOWER DEPLOYED

  • 360 Trained Ushers

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  • Ticket Scanners

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  • Resolution Center Staff

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  • VAPP Distribution Team

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  • Supervisors and Zone Managers

SOUNDSTORM – Saudi Arabia (2023 | 2024 | 2025)

Location: Banban, Riyadh, Saudi Arabia

Venue: Soundstorm Festival Grounds

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